Privacy Policy

Last updated Sept 2020

Your privacy is very important to us. We have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information

The following outlines our privacy policy

GDPR (General Data Protection Regulation) Compliance


In line with ICO guidelines which come into force May 25th 2018, we have updated our Privacy Policy accordingly:

Database Controller/Processor: Community Veterans Support, can be contacted via email  or telephone on 0141 237 8830

The purpose of processing your details held in our database is to enable us to inform you of news, updates, and notifications from The Coming Home Centre, and so that we may contact you regarding any relevant issues or assistance you have asked us for. Your data will also be used to gather anonymous information for statistical analysis in relation to the organisation seeking and/or reporting on, none of which will include any information which can identify you. Your details will be used (with your consent) for this purpose only

 The categories of personal data we hold, are Your Full name, Address, Tel: No, Email Address, Date of Birth, Details of your military service including regiment, service number, operational service, amount of time served and reason for discharge, Next of Kin details, housing provider if you have a disability or condition, physical or mental, and whether this is service-related.
We may contact you by any of the above means unless you have opted out of us doing so.

If you have opted in, or out of us contacting you, your preferences are automatically recorded in our database upon registration.

To ensure the security of personal information, all details are kept on a secure Database within a highly monitored environment and cannot be transferred without our, or your consent.

        All details are kept securely by us until such time as you may request us to remove them from our Database.

        You may request us to forward your personal details we hold, under your Data Subject's Rights

        If consent is given for us to contact you, you have the right to withdraw your consent at any time.
        If you have opted out of us contacting you by either email, phone, sms or post, we will not contact you by those means.

However, If you have opted out in error or change your mind at any time, please contact us via any of the above methods and your changes to consent will be updated within our database


You have the right to lodge a complaint with a supervisory authority, for the UK this is the Information Commissioners Office (ICO) who can be contacted via their website


All details within our database were/are from individual client registrations with The Coming Home Centre and no details were/are obtained from any publicly accessible sources.


Provision of your personal data forms part of a requirement to enable us to keep in touch with you. Failure to provide personal data will not make it possible for us to do that.




Under the EU-Directive, we have to inform you if we use Cookies on our website


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic


Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.